No monitoring contract slips. No after-hours call missed.
Hero AI is your security back office — booking after-hours alarm calls, quoting installs, dispatching technicians who already know what's on-site, billing every monitoring contract on schedule, and tracking alarm-installer licence renewals before they lapse.
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Today's Jobs
4 jobs · 2 techsRiverside Dental
Panel offline — service call · Devon
Lakeview Apartments
4-camera NVR install · Devon
Marcus Trent
Access-control reader swap · Priya
Cedar Pharmacy
Smart-lock + sensor add-on · Priya
Hero AI matched the offline-panel call to Devon
He holds the active alarm licence and an open emergency slot.
What's costing Security & Alarm shops
Recurring revenue locked in
Monitoring contracts and recurring billing live in a separate spreadsheet
Faster service truck rolls
No record of what equipment is installed where for service calls
Zero lapsed licences
Alarm-installer licence renewals slip and risk fines
The compliance and the paperwork are different in Security & Alarm — the back office isn't. Hero AI runs all of it for you.
42%
more after-hours jobs booked
Meet your Security & Alarm back office
Every role a Security & Alarm shop needs — answering, quoting, dispatching, the paperwork, invoicing, and follow-up — delivered as Hero AI and tuned to how Security & Alarm work actually runs.
Estimate
Lakeview Apartments
Camera system + monitoring
Good
4-camera IP system, local NVR, basic install
Better
Recommended8 cameras, NVR, mobile app, central-station monitoring
Best
12 cameras, access control, video-verified monitoring
Hero AI built three tiers and attached the monitoring plan to Better and Best.
Win more Security & Alarm work
- AI voice agent answers 'my alarm is going off' calls 24/7 and triages active-alarm and system-fault calls by urgency
- Books installs and service calls, asking system type and site up front
- Builds Good/Better/Best estimates for camera, panel, and access-control jobs
- Attaches a recurring monitoring plan to the higher tiers
Today's Jobs
4 jobs · 2 techsRiverside Dental
Panel offline — service call · Devon
Lakeview Apartments
4-camera NVR install · Devon
Marcus Trent
Access-control reader swap · Priya
Cedar Pharmacy
Smart-lock + sensor add-on · Priya
Hero AI matched the offline-panel call to Devon
He holds the active alarm licence and an open emergency slot.
Run the day without the chaos
- Matches licensed alarm techs to access-control and panel work
- Holds emergency slots for active-alarm and lockout-of-system calls
- Records each installed system — panel, camera, NVR, access, smart lock — with device count and connectivity
- Flags any OFFLINE life-safety system so the customer isn't left unprotected
Collected this month
A$18,640
A$4,310
Recent invoices
Lakeview Apartments
INV-2041
Riverside Dental
INV-2038
Cedar Pharmacy
INV-2035
Guardian (monitoring)
INV-2044
Get paid the day the job's done
- Bills recurring monitoring contracts on their monthly cadence
- Tracks plan, monthly fee, and next-bill date per account
- Surfaces monitoring accounts due to renew or lapse before month end
- Chases overdue install balances so cash doesn't slip
Follow-up · Marcus Trent
Access-control reader swap
Completed today
5-star review earned
"Tech knew exactly what was installed before he arrived."
Annual system check booked
Next service scheduled for next year
Turn every job into the next one
- Keeps every monitoring contract on its billing cadence so revenue recurs
- Flags alarm-installer licences approaching expiry before they lapse
- Requests reviews after completed installs and service calls
- Rebooks annual system checks to keep accounts active
Built for Security & Alarm
The Security & Alarm depth the others skip
Beyond the shared core, every Security & Alarm job gets these compliance and trade workflows out of the box.
System Record
Riverside Dental — 4200 Oak Ave
Main alarm panel
Installed-System Records
Per-system records for alarm panels, cameras, NVR/DVR, access control, intercoms, sensors, and smart locks
Monitoring Contract
Guardian — Acct #GS-44182
Central-station monitoring
Recurring Monitoring Contracts
Central-station monitoring contracts tracked per account
Licence
Tech: Devon Marsh
Low-voltage / alarm licence
Alarm & Low-Voltage Licences
Alarm-installer and low-voltage licence tracking per technician
After-Hours Alarm Triage
- AI voice agent answers 'my alarm is going off' calls 24/7
- Triages active-alarm and system-fault calls by urgency
- Books installs and service calls, asking system type and site up front
- Emergency slots held for active-alarm and lockout calls
Run your alarm business from the ute
Track every system, contract, and licence — and let Hero AI book the after-hours alarm calls.
Built for Security & Alarm, priced for a small shop
The trade-specific depth of the enterprise tools — without the enterprise bill or the per-seat math.
Security & Alarm software questions, answered
Is there a mobile app for Security & Alarm pros?+
Yes. Hero365 runs on iOS and Android, built for the field — quote, schedule, invoice, capture photos, and update jobs by voice right from the truck. The whole back office is in your pocket.
Can Hero AI really answer my calls and book jobs?+
Yes. The AI Concierge answers every call 24/7, qualifies the caller, checks your live availability, and books the job straight onto the calendar. The after-hours and overflow calls that used to go to voicemail become booked work.
Does Hero365 handle Security & Alarm-specific compliance and paperwork?+
That's the point. On top of the shared core — scheduling, CRM, estimates, invoicing — Hero365 builds in the Security & Alarm workflows and compliance the generic tools skip, so your records are ready the moment you need them.
How does Hero365 help me get paid faster?+
Hero AI drafts the invoice the moment a job closes, sends a card or bank-transfer payment link, and chases anything overdue on a reminder schedule you approve — so cash stops sitting in unsent invoices.
Do I have to move everything over at once?+
No. Import your customers and start with what hurts most — most Security & Alarm shops switch on call answering and scheduling first, then add invoicing and follow-up. Setup takes a couple of minutes and the first 7 days are free.
How is this different from ServiceTitan or Housecall Pro?+
Hero365 isn't just software you operate — it's an AI team that does the work: answering calls, drafting estimates, dispatching, invoicing, and following up. You get the trade-specific depth of the enterprise tools without the enterprise price or the per-seat math.
One day · one job
See a Security & Alarm day run itself.
Watch Hero AI answer the emergency call, price the job, and collect — for a security & alarm shop, start to finish.
Run your Security & Alarm business from your phone.
Install Hero365, pick your trade, and let Hero AI run the back office. Two minutes to set up; the first 7 days are free.
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