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Text like your customers expect
Used by your Concierge agentSend appointment reminders, job updates, and marketing messages. Customers reply directly — all tracked in the CRM.
Appointment reminders and confirmations
Job status updates to customers
Two-way conversations in CRM
Template library for quick responses
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🔒app.hero365.ai/business/customers/contacts
S
Sarah Chen
(512) 555-0142 · Customer
Active job
Your tech Marcus is on the way! ETA ~25 min. Track: hero365.ai/t/m4k2
2:14 PM
Thanks! What's the estimated cost for the AC repair?
2:15 PM
Diagnostic is $89, waived if you proceed. I'll send an estimate link shortly.
2:16 PM
Sounds good. Can he also check the thermostat while here?
2:17 PM
Reply to Sarah...
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