The gap
What a back office costs before the first truck rolls
Mid-sized contractors win by hiring the people a small shop cannot carry. Not better tools — more hands. This is the bill for those hands.
Role
What they cover
Per year
Customer service rep
Answers the phone, books the job, keeps a record of the call
£42,600
Dispatcher
Routes the crew, matches the skill to the job, fills the day
£47,600
Bookkeeper
Invoices on close, chases what is owed, reconciles the bank
£45,900
Marketing manager
Runs the campaigns, follows up, asks for the review
£59,000
Four hires, one van
£195,200
Hero365
All four jobs, from day one
from £19.99/mo
Figures are US national averages for each role, before benefits, overhead or HR — the same per-role baselines the savings calculator on our pricing page runs on. They scale with the shop: a three-person outfit is carrying closer to £352,600 of back office, a ten-person one closer to £549,400.
Our Story
Built from the ground up
We started Hero365 with a simple question: what would a trade business look like if that back office was not a hiring decision — if it was just there, on day one?
The answer is one teammate, not seven. Hero AI picks up the phone and books the job. It drafts the estimate and prices it against live local data. It routes the crew, sends the invoice the moment the job closes, runs the campaigns and follows up afterwards. One assistant with a clear brief, a toolkit built for your trade, and a report every Friday of what it actually did.
We are building it for the HVAC tech who loses calls after hours, the plumber drowning in paperwork, the electrician juggling spreadsheets and the cleaning company owner who wants to grow without the chaos — so each of them gets the back office their competitors already have, faster and cheaper, and on their side.
- Back-office jobs covered
- 7
- Tools it can use
- 22+
- Always on
- 24/7
What we believe
- Trade-first
- We build for heating engineers, plumbers, electricians and cleaners — not generic "field service." Every capability is shaped by the reality of running a trades business.
- One teammate, not a toolbar
- Hero AI owns outcomes, not buttons. It answers the phone and books the job, drafts the estimate, routes the crew and chases the invoice — one teammate that does the work, not a stack of tools that help you do it.
- Earned autonomy
- It starts by suggesting, not acting. As you approve its work, it earns the right to act on its own. Every decision is logged and explainable.
- Transparent always
- No per-user fees, no hidden costs, no lock-in contracts. Every Friday it reports what it did that week. You see the work, not just the bill.
The back office you could never afford to hire
Try it on a real call before you decide anything. If you would rather talk to a person first, that works too.
No per-user fees. Cancel anytime.